Support Center
We're here when payments matter
PayEurasia runs 24/7 operational coverage for live merchants. Pick the channel that matches the urgency of your question — Telegram for anything that affects live processing, email for everything else.
Telegram — 24/7 operational
Fastest channel for live-processing incidents and priority merchant issues.
Message @PayEurasia →Email — commercial & integration
Onboarding, contracts, technical integration and general enquiries.
contact@payeurasia.com →Compliance & law-enforcement
Regulator requests, sanctions questions and whistleblowing reports.
compliance@payeurasia.com →Response targets
- • Live incident (payments down): first response within 15 minutes.
- • Merchant priority ticket: same business day.
- • Integration / product question: within one business day.
- • Compliance request: within regulatory timelines.
Self-serve
- • FAQ — common questions.
- • Integration docs — API reference and guides.
- • System status — live platform health.
- • Trust & Security — how we protect data.